Shipments and returns
Your pack shipment
Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
We deliver our packages with two different shipping providers UPS and TNT, depending on your shipping address. Both curriers are highly reliable and offer real time package tracking.
Estimated delivery time 3-15 working days (subject to customs clearance).*
The estimated delivery date gives you an indication of how long it will take to receive the item. It's based on the seller's dispatch time, the postage service selected and when the seller receives cleared payment. In certain cases, the estimated delivery date will vary.
The estimated delivery is given in carrier working days. Dispatch times don't include Saturdays, Sundays and major holidays. Transit times don't include major holidays and Sundays, but may include Saturdays, depending on the delivery service provider. For example, transit times for UPS services include Monday to Saturday
The dispatch (or handling) time is the number of working days the seller will take to post the item after receiving your cleared payment. A payment is considered 'cleared' after the money from the buyer has been deposited into the seller's account. If the buyer pays by PayPal, the payment may clear immediately. However if the buyer pays by cheque or postal order, it may take several days.
The dispatch time does not include the transit time - i.e. the number of working days the postal service will take to deliver the item to you.
Some delivery services provide an estimate for the number of working days that it will take to deliver the item to the buyer. This transit time does not include the seller's dispatch time.